What to know before ordering custom fixtures.
Clear answers about planning, quotation, production and delivery for candy retail projects.
Planning & design
Can you customize the size and appearance of a fixture?
Yes. The products on this website are starting points for discussion. Dimensions, colors, graphics, materials, lighting, storage and product presentation can be adjusted to suit your location and brand direction.
What information should I send for an initial proposal?
A floor plan or site dimensions, photos of the location, the products you plan to sell, preferred visual references, your destination country and target opening date give us a useful starting brief. Mall design rules are also helpful when the project is a kiosk.
Can you work from an architect's drawing or brand guideline?
Yes. We can develop the fixture package around an existing store plan, brand palette and signage standard. Please identify any dimensions, finishes or landlord requirements that cannot change.
Do you support both one-off stores and multi-location programs?
Yes. A single location can be developed as a custom project, while repeat programs can use a controlled fixture family with site-specific size adjustments.
Quotation & production
Are the prices shown on product pages final?
No. They are reference ranges only. Final pricing depends on dimensions, quantities, materials, finishes, graphics, lighting, packing and delivery requirements. We provide a project quotation after reviewing the brief.
Is there a minimum order quantity?
Minimum quantities depend on the fixture type and level of customization. Large fixtures are commonly quoted per unit, while small display accessories or containers may require a batch quantity. Tell us the item and planned quantity for a precise answer.
How long does production take?
Timing varies with project size, quantity, materials and the approval process. Your quotation will include an estimated schedule. Early floor plans and prompt confirmation of finishes help keep the project moving.
How do you check fixtures before shipment?
Fixtures are reviewed against the approved specification. Where practical, key units are assembled to check fit, function, finish and included hardware before they are labeled and packed.
Packing & delivery
Can you arrange international delivery?
We can prepare fixtures for international transport and discuss suitable shipping options for your destination. Freight scope, local charges and delivery terms are confirmed in the quotation rather than assumed.
How are custom fixtures packed?
Packing is selected around the size, finish and fragility of each part. Components are protected, labeled and grouped to reduce handling damage and make local identification easier.
Will the fixtures arrive fully assembled?
That depends on the fixture and shipping constraints. Some units can ship assembled, while larger pieces may be divided into manageable sections. The intended packing and assembly method is established before production.
What happens if I need replacement parts?
Contact us with the project reference, clear photos and a description of the part required. We will review the original specification and advise the practical replacement route.